Living in the US we are fortunate to be protected by many laws and the constitution If someone accuses us of something we have the right to defend ourselves and face our accusers except on eBay. <br> I’m not sure why on eBay you can’t confront you accuser they treat complaints like classified information from NASA. They hide behind the whole protecting our privacy BS. Which leaves sellers open to attacks from other sellers or even unethical people that cruise the site just to file complaints. <br> Lets take a few steps back and look at a few promises. Kinda like empty promises during a political campaign. <br> eBay boasts discounts for all. Doesn’t tell anyone discounts can’t be achieved because they will recalculate feedback to make everyone look worse and now discounts are at unattainable levels for most sellers. Shazam DSR and PayPal disputes tied to feedback and discounts. Powerseller powerseller powerseller –such a loose term they throw around DRS below 4.3 you can’t sell any more sorry! No more selling $1.00 samples. Forces sellers to discount shipping. $7.50 too much to ship a 1 pound package from NYC to CA. I’d like to see how far you could get on $7.50 worth of gas. They removed channels for buyers and sellers to resolve problems on their own. Got rid of square trade , no more mutual feedback withdrawal form. Feedback was supposed to be a way for the community to police itself <br> Once again eBay comes up with a policy that millions of sellers must all conform to and a powerseller is anyone who sells over 100 items or a $1,000 a month and is judged the same way based on the same rules as a seller that sells $70,000 a month. Its is easy to sell one car or one diamond ring a month and keep that one buyer completely satisfied It is a whole different story to keep 1500 - 2500 buyers a month completely satisfied (not going to happen). It is impossible to keep everyone happy. <br> Over the years they have always bragged about how many sellers make a full time living on eBay, but what is a full time living? This just like the term powerseller that is thrown around so loosely A full time living for some may be $70,000 a year and others $13,000 and everything in between. Yet all these sellers are held to the same set of rules even though their needs and circumstances are completely different. <br> Doing $2,000 in sales and selling 15 items a month and calling it a full time living and throwing those sellers in to the same category as sellers selling $75,000 and month and 1500 items into one general classification just doesn’t seem fair. It is like comparing the hotdog vendor at a football game and the owner of a Ruth Chris steakhouse and forcing them to run their businesses by the same rules and penalizing one or both for not being able to conform to the rules 100% of the time. <br> My store was shut down for having 99% feedback and less than a .5% buyer dissatisfaction rate in one category which just happens to be shipping costs and it was a 4.3. Nobody likes to pay for shipping but when you are buying items that are heavy you should expect to pay a little more. It didn’t matter if we offered free shipping, calculated shipping and flat rate shipping costs and didn’t see a change in sales or DSR ratings when the cost was changed. <br> The majority of shipping complaints that left neutral or negative feedback are from Canada. Most buyers are not happy paying the brokerage fee UPS charges to Canadians. Happy or not we can’t control what UPS charges but some unhappy buyers just feel the need to take it out on our feedback even though we shipped their order for free at an average cost to us of around $60. <br> I challenge anyone to go out to 10 of the finest restaurants in your area and get perfect service and perfect food with no wait and cooked how you like it the first time every time. I’m not talking Fridays or Outback either because even they can’t be perfect 10 out of ten times. <br> I’m talking about a Ruth Chris quality Steakhouse where you can’t get out the door for less than $200 for two people. Even they have off days but by eBay standards anything less than 4.9 doesn’t get a discount on selling fees and a 4.3 is just dirt poor performance. By those standards every four star Hilton hotel would get closed down and a four star restaurant isn’t any better than a hot dog vendor at the circus. <br> This new feedback rating system defies all logic. eBay has been tagged as a garage sale online for many years and now they want their sellers to deliver five star service at their yard sale. I would think that a company that employees thousands of employees with PhD's and Masters degrees would know that price shoppers take up more time and as a group are typically never satisfied with any service they pay for. <br> Last June I stopped selling to a seller in The UK that was reselling my items locally since none of the manufactures I work with will ship to the UK. The seller was a little bitter that I cut them off so while I was at eBay Live they bought around 80 items from my store for $1.00 each and after they were delivered they would leave 10 negatives a day out of spite. <br> This seller also set up a separate buyer account marked it as private so they could buy items and leave feedback for themselves and negatives for me. What do you think eBay did about this? Nothing I reported it at least a dozen times with no recourse by eBay As a result of the new feedback and DSR policy it brought my buyer satisfaction down and I got a warning from eBay saying I could get shut down if they didn’t see improvement in our buyer satisfaction even though most of the problems came from one person that was manipulating the system. <br> So after several weeks of emailing customers that didn’t leave feedback and getting hundreds of positives bringing my buyer satisfaction way up. I received a big congratulations email from eBay for the great improvement in our DSR scores. <br> Celebration was a little premature. Only three days later they did what I can only describe it as a cowardly act. I was left a message on my answering machine late in the afternoon sometime after 4:00 pm that said as of midnight my seller status will change. Well I thought what the F**k does that mean. <br> Then I got an email pretty much telling me I am a piece of shit seller that doesn’t deserve to be on eBay. My feedback at that time was 20,100 positives with 30 negatives and I was a Platinum Powerseller. <br> When I tried to call my TSAM they were not available. Imagine that the spineless were too busy to take my call. When I finally go through to support they said that trust and safety's decision was final and in less the five hours my store would be closed and over 10,000 auctions would be deleted. With no appeal or recourse or consideration for a seller that has been paying over $6000 a month in fees for 9 years. <br> The next day when I finally got a hold of my spineless TSAM They tried to yell at me for being unhappy with their decision and I should just suck it up and hope in 30 days they might consider letting me sell again but starting over from scratch. <br> Oh and I needed to make sure I complete all sales obligations to my customers to get my DSR’s up while my store is closed or they might not consider opening it ever again. <br> One more doosy Not only did they tell me I need to do the right thing and ship all my orders to keep my customers happy they sent an email to all my customers that purchased something over the last three months telling them not to work with us anymore and to open a paypal dispute for their present and past orders. <br> I will say once again spineless hypocrites with a masters degree should not be allowed to have the power to destroy what someone built over several years and hundreds of thousands invested with the click of a mouse. <br> It seems like eBay wants to have it all and I guess with a few hundred billion in the bank they make and play by their own rules right or wrong. <br> They don't want to be responsible for sellers that list counterfeit items because they claim they are only a venue for selling and should not be held accountable for what their sellers do. At least that is what they based their latest lawsuit on and won. When it comes to good sellers that are not perfect and don't please everyone all the time they sure want to be more that just a venue for selling they want to be the judge, jury and utioner with an express lane, with no chance for appeal to the all mighty Trust and Safety who can only be reached by email and may or may not respond in three weeks or less. Even people on death row get an appeal or two but not on eBay. <br> Even though I have a very low opinion of the mindless changes that have been made by eBay, They are still where they buyers shop and for the money they still offer the fastest way to set up a store and make money. Since my store was closed I have set up six new stores and two of them have made over $12,000 each in the first 30 days with no pay per click or outside advertising and each of those stores is good for at least $10,000 each in backend sales and repeat business. <br> If I learned anything from this experience it is that starting over is easier than I thought and never ever put everything into one store. I have always believed that you should hope for the best and plan for the worst, but what is the worst? I used to think it was $50,000 of obsolete inventory, getting sued by an ex employee, audited by the IRS or Investigated by the FTC. I never would have imagined it would be a TSAM with a masters degree that could completely delete a nine year old business with one click of a mouse and act like it was no big deal because regardless of what happened they are still getting paid. 1 comment, (310 reads) All Articles by, spooky40
The " new " changes are garbage but you know what worse, people don't know or search for NEW auction site that's treat there member with respect like BiddersSite.
They choose to stay, BUT if we knew a few of them and knew the amil becaise this person buy or sell from you…Send them an email and let them know they a great auction site waiting for then like I did.
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